Returns & Exchanges

Universal Companies is committed to your professional success; if you are not completely satisfied with your purchase, we offer a streamlined return process for eligible beauty supplies and equipment within 30 days of delivery.

1

Request Authorization

Log into your professional account and complete the Return Merchandise Authorization (RMA) form to receive a unique return code.

2

Prepare the Package

Securely pack the unused items in their original professional packaging, ensuring all seals are intact and the RMA number is clearly marked on the exterior.

3

Ship Your Items

Affix the provided shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our warehouse team inspects the returned goods for quality assurance, your refund or account credit will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing